Threaded CRM comments and activity feed

Every record has a conversation. Open an entry and the Activity feed sits under Notes: comments (threaded, with reactions) interleaved with who changed what, newest first. Consecutive edits by one person collapse into a single line; click it to see the field diffs.

Threads

Reply to any comment, at any depth. Deep threads flatten after three levels.

Mentions

@ a teammate to notify them. @Dench to bring the agent into the thread.

Follow

Commenting, being mentioned, creating, or being assigned follows the record.

In the app

The comment box is the same editor as Notes: slash commands, images, tables, and the @ picker for files, records, meeting moments, people, and Dench. ↵ posts, Shift+↵ adds a line. Hover a comment for reactions, Reply, and ⋯ (edit, copy link, delete). The Follow toggle in the section header controls whether you hear about activity on the record.

Mentions are links

A mention is a markdown link, so comments and notes round-trip as plain markdown:

[@Kelly Go](/?member=<userId>)      # a teammate — notifies them
[@Dench](/?member=dench)            # the agent — replies in the thread

Member ids come from dench members list. Plain @Kelly text notifies nobody.

CLI

dench crm comments list <object> <entryId> --json              # roots newest first + preview replies
dench crm comments replies <commentId> --json                  # a whole thread, oldest first
dench crm comments create <object> <entryId> --body "…"        # markdown; --body-file or stdin also work
dench crm comments create <object> <entryId> --reply-to <commentId> --body "…"
dench crm comments create <object> <entryId> --dench --body "what's the ARR here?"
dench crm comments update <commentId> --body "…"
dench crm comments delete <commentId>
dench crm comments react <commentId> 👍                        # toggles
dench crm watch <object> <entryId> [--off]                     # follow / unfollow
dench crm watch status <object> <entryId>

--dench is fire-and-forget: the command returns the comment id and Dench’s answer lands as a threaded reply shortly after. Poll comments list or read your notifications.

API

curl -sS "$DENCH_API_BASE/crm/objects/company/entries/<entryId>/comments?limit=20" \
  -H "Authorization: Bearer $DENCH_API_KEY"

curl -sS -X POST "$DENCH_API_BASE/crm/objects/company/entries/<entryId>/comments" \
  -H "Authorization: Bearer $DENCH_API_KEY" -H "Content-Type: application/json" \
  --data '{"body":"Kickoff went well — [@Bob](/?member=<userId>) can you send the proposal?","mentionDench":true}'

curl -sS -X PUT "$DENCH_API_BASE/crm/comments/<commentId>/reactions/%F0%9F%91%8D" \
  -H "Authorization: Bearer $DENCH_API_KEY"

Every comment link is deep-linkable: /<workspace>?entry=<object>:<entryId>&comment=<commentId> opens the record scrolled to that comment. Comments are also searchable from ⌘K.

@Dench

Mentioning Dench runs the same agent that answers in Slack. It reads the thread it was mentioned in, replies as a comment, and delegates record work (field changes, research, tasks) to a worker. Changes the worker makes appear in the same feed with Dench as the actor, so the reply summarizes rather than narrates. A comment written by Dench never re-summons Dench.

Dench’s own replies can’t be edited; workspace admins can delete them.

Notifications

Event	Kind	Who
Mentioned in a comment	`mention`	the mentioned member
Reply to your comment	`comment_reply`	the parent author
Reaction on your comment	`comment_reaction`	the comment author (in-app only)
Comment or change on a record you follow	`entry_activity`	followers (coalesced per actor, 10 min)
Dench answered you	`dench_reply`	whoever summoned Dench

Each person is notified once per comment (mention wins over reply, reply over activity), never for their own actions. See Notifications.

Start

Core

CLI

API

Threaded CRM comments and activity feed

Threads

Mentions

Follow

In the app

Mentions are links

CLI

API

@Dench

Notifications

Threads

Mentions

Follow

​In the app

​Mentions are links

​CLI

​API

​@Dench

​Notifications

In the app

Mentions are links

CLI

API

@Dench

Notifications